Ticket Information
All seats are reserved. Tickets etc. are to be purchased before boarding.
Passengers are requested to show their tickets on boarding. If you lose or forget your ticket, you are requested to repurchase it.
Click here for details of repurchasing.

Ticket Sales
Tickets go on sale at 10 am one month and one day before the boarding date.
How to purchase a ticket
●Expressway Bus Net
・Vacancy check, reservation, and payment (by credit card) can be performed. You can select a seat if you make an online payment by credit card.
・After the online reservation, you can received the ticket at a convenience store (Lawson, Family Mart, Circle K Sunkus, Seven-Eleven, Ministop.)
・Suica Internet Payment is accepted.
※When you select to receive a ticket at a convenience store, and Suica Internet Payment, select "Convenience Store Payment, etc." after reservation.
●Ticket Counters
・Shinjuku Expressway Bus Terminal
・JR Bus Kanto, Tokyo Station, Naganohara Office
※Ticket counters at JR Bus Tokyo Station and Shinjuku Expressway Bus Terminal accept various credit cards.
・JR East Rental & Lease, Shibukawa Eigyōsho
・Kusatsu-Onsen Bus Terminal
・JA Agatsuma Ryoko Center
●Convenience Stores
・At Lawson, Circle K Sunkus and Ministop, you can directly purchase regular and discount tickets including Hayauri without prior reservation.
●Telephone Reservation

※If you wish to receive ticket at a convenience store (Lawson, Family Mart, Circle K Sunkus, Ministop), specify the "Convenience Store Payment."

Time Limit to Receive Ticket
Time Limit to Receive Ticket

Deadline for ticket purchase of ride daily allowance Sun

Contact

Ticket Refund, Reservation Change

Refund handling fees are shown in the table below.

・Contact JR Bus Ticket Counter for refund. Some types of tickets may not be refunded.
・"Web tickets (paid by a credit card)" via. the Expressway Bus Net can be refunded up to ten minutes before the departure by taking necessary steps on PC or mobile phone. After that, directly contact a ticket counter for any refunds.
・Tickets purchased through convenience stores can be refunded over the phone. (This refunding service is performed by WELLNET.)
Refund request over the phone　0570-046-046
Administration fee of JPY 540 in addition to the refund handling fee is required. Postage charges for sending tickets shall be borne by the customer.

Reservation Change

・Reservation can be changed without handling fee only once if it is requested before use and within the valid time (if you come to the bus ticket counter before departure of the bus.) Please note any tickets after departure cannot be refunded. For the second change, please buy a new ticket after refund. At that time, refund handling fee is required.
・Tickets paid by a credit card via. the Expressway Bus Net can be changed up to ten minutes before departure by taking necessary steps on PC or mobile phone. (No handling fee is required for changes up to 3 times.)
※"Hayauri," "Tokutokuwari" and other discount tickets cannot be changed at ticket counters. For any changes, they have to be refunded and repurchased.

・Passengers of Expressway Bus "Joshu Yumeguri-go" will get a 10% discount on basic charge at "Eki Rent a Car." ※For buses departing Shinjunku only
1）Reservation is available at Eki Rent a Car Reservation Center (0088-252-555　Mon - Fri 9 am - 6 pm/Sat, Sun & Holi 10 am - 5 pm/Dec 29 - Jan 3 Closed * IP phones are not connected), Eki Rent a Car Shibukawa Eigyōsho (0279-23-5581 8:30 am - 5 pm,) Naganohara-Kusatsuguchi Eigyōsho (0279-82-4122　8 am - 7 pm,) or Kusatsu-Onsen Eigyōsho (0279-88-2704　8 am - 6 pm.) At the time of reservation, mention you need to reserve "Bus & Rent a Car."
2) When you drop off the Expressway Bus, or at the time of break, get a discount ticket from the bus driver and show it to the rent a car shop.

・To use the parking lot at the Gumna-Haramachi Station, get a ticket at the JA Agatsuma Ryoko Center and tell them you are parking there. You will get a "parking ticket."