April 4, 2016 revision
Notice
With moving demand for new coronavirus influence decrease, we operate some flights with suspended special diamond.
■Special diamond timetable from Tuesday, January 26 is this
Special diamond applying may be changed in a hurry now.
As you tell about the latest information in "service, the suspension situation of each Expressway Bus line" publishing in top page, please confirm in total.
Notice
With moving demand for new coronavirus influence decrease, we operate some flights with suspended special diamond.
■Special diamond timetable from Tuesday, January 26 is this
Special diamond applying may be changed in a hurry now.
As you tell about the latest information in "service, the suspension situation of each Expressway Bus line" publishing in top page, please confirm in total.
| Bus name & No. | |||
| Distance in kilometers (km) From Tokyo | Distance in kilometers (km) From Shinjuku | Bus stop / Operation dates note | |
| 0 | Tōkyō Station Yaesu South Exit | ○ | |
| 0 | Shinjuku Expressway Bus Terminal | ○ | |
| 10 | 10 | Ōji Station | ○ |
| 81 | 81 | Sano Premium・Outlet | ● |
| 81 | 81 |  Sano Shintoshi Bus Terminal | ● |
Description of symbols ○Boarding stop / ●There is getting off bus stop/toll parking lot
Click bus stop name to view the map.
| Bus name & No. | |||
| Distance in kilometers (km) From Tokyo | Distance in kilometers (km) From Shinjuku | Bus stop / Operation dates note | |
| 81 | 81 | Sano Shintoshi Bus Terminal | ○ |
| 10 | 10 | Ōji Station | ● |
| 6 | Ikebukuro Station East Exit Drop-Off | ● | |
| 0 | Shinjuku Expressway Bus Terminal | ● | |
| 0 | Tōkyō Station Nihombashi Exit | ● | |
Description of symbols ○Boarding stop / ●There is getting off bus stop/toll parking lot
Click bus stop name to view the map.
Unit (Japanese yen)
| Section | Normal Fares | Hayauri 1 | |
|---|---|---|---|
| Shinjuku Expressway Bus Terminal ・Ōji Station, Tokyo Station |
Sano Shintoshi Bus Terminal | 1,550 (1,470) | 1,400 (1,330) |
Unit (Japanese yen)
| Section | Normal Fares | |
|---|---|---|
| Shinjuku Expressway Bus Terminal | Sano Shintoshi Bus Terminal | 2,750 (2,610) |
Ticket Information
All seats are reserved. Tickets etc. are to be purchased before boarding.
Passengers are requested to show their tickets on boarding. If you lose or forget your ticket, you are requested to repurchase it.
Click here for details of repurchasing.
Ticket Sales
Tickets go on sale at 10 am one month and one day before the boarding date.
How to purchase a ticket
●Expressway Bus Net
・Vacancy check, reservation, and payment (by credit card) can be performed. You can select a seat if you make an online payment by credit card.
・After the Reservation, we can have you receive ticket at convenience store (Lawson, Seven-Eleven, Ministop).
・Suica Internet Payment is accepted.
※When you select to receive a ticket at a convenience store, and Suica Internet Payment, select "Convenience Store Payment, etc." after reservation.
Ticket issued by Family Mart from 6:00 on January 28, 2021 becomes electronic ticket.
We have you display electronic ticket from email to arrive after the payment completion at store, or customer that payment in Family Mart was chosen, please display electronic ticket from quic response cord listed in receipt issued at store.
※Electronic ticket cannot refund at motor carrier window.
We accept over refund reception desk WEB or telephone (0570-046-046) which WELLNET runs.
Refund costs desk work fee 500 yen (tax-excluded) other than refund fee separately ※We include suspension refund
●Ticket Counters
・Shinjuku Expressway Bus Terminal
・JR Bus Kanto, Tokyo Station
・Sano Shintoshi Bus Terminal
※Various credit cards are available.
●Convenience Stores
In Lawson, Ministop, you can purchase reduced fare tickets such as Hayauri other than normal ticket without prior Reservation directly.
Cautions Telephone reservation is not available.
Time Limit to Receive Ticket
Time Limit to Receive Ticket
| Reservation Date | Up to 3 days before the boarding date | Up to the previous day of boarding date | Up to the boarding date |
|---|---|---|---|
| Time Limit | Within 3 days including the reservation date | Boarding stop Up to 60 min. before departure | No reservation possible |
Deadline for ticket purchase of ride daily allowance Sun
| The purchase point | Ticket counter | Expressway Bus Net | Convenience Stores |
|---|---|---|---|
| Purchase deadline | Departure time | Boarding stop Departure time | Bus stop for the first bus Up to 60 min. before departure |
Contact
| JR Bus Kanto, Expressway Bus Information Center | 0570-048905 (when 10:00-20:00 is still only inquiry of lost article after 18:00, it becomes.) |
※For operation and lost properties, contact the operator. |
|
| JR Bus Kanto Sano Branch | 0283-20-1650 (10:00-17:30) |
Ticket Refund, Reservation Change
Refund handling fees are shown in the table below.
| Ticket type | Refund request date | Refund handling fee |
|---|---|---|
| Return | Up to the departure time | 100 yen (110 yen close for 1/1 handling) |
| Hayauri |
・Contact JR Bus Ticket Counter for refund. Some types of tickets may not be refunded.
・"Web tickets (paid by a credit card)" via. the Expressway Bus Net can be refunded up to ten minutes before the departure by taking necessary steps on PC or mobile phone. After that, directly contact a ticket counter for any refunds.
・Tickets purchased through convenience stores can be refunded over the phone. (This refunding service is performed by WELLNET.)
Refund request over the phone 0570-046-046
Desk work fee 500 yen (tax-excluded) is necessary for the use of this service other than refund fee separately. Postage charges for sending tickets shall be borne by the customer.
Reservation Change
| Ticket type | Ticket counter | Website |
|---|---|---|
| Return | Once | Three times |
| Hayauri | X |
・Reservation can be changed without handling fee only once if it is requested before use and within the valid time (if you come to the bus ticket counter before departure of the bus.) Please note any tickets after departure cannot be refunded. For the second change, please buy a new ticket after refund. At that time, refund handling fee is required.
・Tickets paid by a credit card via. the Expressway Bus Net can be changed up to ten minutes before departure by taking necessary steps on PC or mobile phone. (No handling fee is required for changes up to 3 times.)
※"Hayauri," "Tokutokuwari" and other discount tickets cannot be changed at ticket counters. For any changes, they have to be refunded and repurchased.
・High Decker 4-Row Seats
※Vehicle types may be different.
There is a pay parking lot at the Sano Shintoshi Bus Terminal.
To those who use the pay parking lot at the Sano Shintoshi Bus Terminal
The parking lot at the bus terminal can be full on weekends, during a busy period or when a big event is held in Tokyo. We recommend you to share a car or ask someone to drop off or pick up you at the terminal. Please arrive at the terminal well in advance.
For more details, JR Bus Sano Branch 0283-20-1650 (10:00-17:30)
※Customer using Expressway Bus cannot park to parking lot for exclusive use of Sano premium outlet.
