December 1, 2020 revision
February 18 becomes all flight suspension for Gotemba Premium・Outlet closed days.
Under the influence of new coronavirus, a lot of suspension occur.
Current service, suspension situation, please identify "service, the suspension situation of each Expressway Bus line" publishing in top page.
| Bus name & No. | |||
| Distance in kilometers (km) From Tokyo | Distance in kilometers (km) From Shinjuku | Bus stop / Operation dates note | |
| 0 | Tōkyō Station Yaesu South Exit | ○ | |
| 0 | Shinjuku Expressway Bus Terminal | ○ | |
| 101 | 99 | Gotemba Premium Outlet | ● |
Description of symbols ○Boarding stop / ●Drop-off stop
Click bus stop name to view the map.
| Bus name & No. | |||
| Distance in kilometers (km) From Tokyo | Distance in kilometers (km) From Shinjuku | Bus stop / Operation dates note | |
| 101 | 99 | Gotemba Premium Outlet | ○ |
| 13 | Ikejiri-Ōhashi | ● | |
| 0 | Shinjuku Expressway Bus Terminal | ● | |
| 3 | Kasumigaseki Station | ● | |
| 0 | Tōkyō Station Nihombashi Exit | ● | |
Description of symbols ○Boarding stop / ●Drop-off stop
Click bus stop name to view the map.
Unit (Japanese yen)
| Section | One way | Return (effective for seven days) | |||
|---|---|---|---|---|---|
| Tokyo Station, Shinjuku Expressway Bus Terminal | Gotemba premium outlet | 1,800 (1,710) | 3,300 (3,140) |
||
Ticket Information
All seats are reserved. Tickets etc. are to be purchased before boarding.
Passengers are requested to show their tickets on boarding. If you lose or forget your ticket, you are requested to repurchase it.
Click here for details of repurchasing.
Ticket Sales
Tickets go on sale at 10 am one month and one day before the boarding date.
How to purchase a ticket
●Expressway Bus Net
・Vacancy check, reservation, and payment (by credit card) can be performed. You can select a seat if you make an online payment by credit card.
・After the Reservation, we can have you receive ticket at convenience store (Lawson, Ministop, Seven-Eleven).
Ticket issued by Family Mart from 6:00 on January 28, 2021 becomes electronic ticket.
We have you display electronic ticket from email to arrive after the payment completion at store, or customer that payment in Family Mart was chosen, please display electronic ticket from quic response cord listed in receipt issued at store.
※Electronic ticket cannot refund at motor carrier window.
We accept over refund reception desk WEB or telephone (0570-046-046) which WELLNET runs.
Refund costs desk work fee 500 yen (tax-excluded) other than refund fee separately ※We include suspension refund
・Suica Internet Payment is accepted.
※When you select to receive a ticket at a convenience store, and Suica Internet Payment, select "Convenience Store Payment, etc." after reservation.
●Ticket Counters
・Shinjuku Expressway Bus Terminal
・JR Bus Kanto, Tokyo Station
※Ticket counters at JR Bus Tokyo Station and Shinjuku Expressway Bus Terminal accept various credit cards.
・Premium outlet, waist information (please buy ticket of ※ stop Middle Tokyo, the Shinjuku area in the Bus inside of car.)
●Convenience Stores
・In Lawson, Ministop, you can purchase reduced fare tickets such as Hayauri other than normal ticket without prior Reservation directly.
●Telephone Reservation
| JR Bus Kanto | 0570-048905 (10:00-18:00) |
※In the case of receipt, please claim to be "Convenience Store payment" at convenience store (Lawson, Ministop).
Ticket issued by Family Mart from 6:00 on January 28, 2021 becomes electronic ticket.
Electronic ticket with becoming in the case of Telephone Reservation in Family Mart as cannot pay, please be careful.
Time Limit to Receive Ticket
Time Limit to Receive Ticket
| Reservation Date | Up to 3 days before the boarding date | Up to the previous day of boarding date | Up to the boarding date |
|---|---|---|---|
| Time Limit | Within 3 days including the reservation date | Boarding stop Up to 60 min. before departure | No reservation possible |
Deadline for ticket purchase of ride daily allowance Sun
| The purchase point | Ticket counter | Expressway Bus Net | Convenience Stores |
|---|---|---|---|
| Purchase deadline | Departure time | Boarding stop Departure time | Bus stop for the first bus Up to 60 min. before departure |
Contact
| JR Bus Kanto, Expressway Bus Information Center | 0570-048905 (when 10:00-20:00 is still only inquiry of lost article after 18:00, it becomes.) |
※For operation and lost properties, contact the operator. |
|
| JR Bus Kanto, Tokyo Office | 03-5690-2711 (9:30-18:00) |
Ticket Refund, Reservation Change
Refund handling fees are shown in the table below.
| Ticket type | Refund request date | Refund handling fee |
|---|---|---|
| One way | Up to the departure time | 100 yen |
| Return | ||
| Hayauri |
・Contact JR Bus Ticket Counter for refund. Some types of tickets may not be refunded.
・"Web tickets (paid by a credit card)" via. the Expressway Bus Net can be refunded up to ten minutes before the departure by taking necessary steps on PC or mobile phone. After that, directly contact a ticket counter for any refunds.
・Tickets purchased through convenience stores can be refunded over the phone. (This refunding service is performed by WELLNET.)
Refund request over the phone 0570-046-046
Desk work fee 500 yen (tax-excluded) is necessary for the use of this service other than refund fee separately. Postage charges for sending tickets shall be borne by the customer.
Reservation Change
| Ticket type | Ticket counter | Website |
|---|---|---|
| One way | Once | Three times |
| Return | ||
| Hayauri | X |
・Reservation can be changed without handling fee only once if it is requested before use and within the valid time (if you come to the bus ticket counter before departure of the bus.) Please note any tickets after departure cannot be refunded. For the second change, please buy a new ticket after refund. At that time, refund handling fee is required.
・Tickets paid by a credit card via. the Expressway Bus Net can be changed up to ten minutes before departure by taking necessary steps on PC or mobile phone. (No handling fee is required for changes up to 3 times.)
※"Hayauri," "Tokutokuwari" and other discount tickets cannot be changed at ticket counters. For any changes, they have to be refunded and repurchased.
・High Decker 4-Row Seats
※Vehicle type may vary depending on the operator.
You will get coupon tickets for the outlet on a bus.
